Inside Sales Representative

Albuquerque, NM

Full Time

Experienced

JOB SUMMARY

The HVAC / Plumbing / Electrical Inside Sales Representative supports the Sales Team by following up on warm, in-home estimates left by our field sales professionals. This is an office-based role focused on building rapport, answering questions, addressing objections, and helping customers confidently move forward with their decision.

This position does not involve cold calling or in-home visits. All leads are warm and have already received an on-site estimate for HVAC, plumbing, or electrical services. The Inside Sales Representative’s role is to close the loop, provide clarity, and guide customers to the next step.

DUTIES & RESPONSIBILITIES

Quickly establish rapport with customers and prospective new customers
Perform discovery and needs analysis to determine customers' needs and recommend appropriate products, services, and solutions
Perform load calculations that are accurate and complete which can be easily transferred to the Install team
Create confident buyers by providing complete and accurate information about our products and pricing
Create excitement about Signature Heating, Cooling & Plumbing and encourage customers to spread the word about their positive experience
Become an expert in your market area, know the area and customer demographics and needs
Help set and achieve aggressive sales plans and propose expansions
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned

REQUIRED SKLLS & ABILITIES

Unquestionable commitment to ethical conduct
Proven track record in direct-to-consumer sales
Financial acumen including the ability to determine if a job will be profitable as well as what operational activities affect positive or negative results
Skilled in the use of Microsoft 365 suite of applications especially Excel, Word, and PowerPoint
Highly organized with exceptional follow-through
Strong verbal and written communication skills
Highly motivated, self-motivated, flexible, and possess and great attitude and outlook
Ability to thrive in a fast-paced and goal-driven environment

EDUCATION & EXPERIENCE

Relevant work experience
HVAC industry experience preferred
Service Titan experience preferred

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Inside Sales Representative

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